Terms & Conditions

1. Operator. Pahlastep ("Platform") is owned and operated by Innovexsis Consulting ("Innovexsis", "we", "us"), a firm registered in India. By creating an account, listing an asset, making an offer or completing a purchase you ("User") agree to these Terms, the Privacy Policy and the Mutual NDA, all of which form a binding contract under the Indian Contract Act, 1872 and the Information Technology Act, 2000 (incl. the Intermediary Rules, 2021 and Consumer Protection (E-Commerce) Rules, 2020).

2. Eligibility. You confirm you are 18+, of sound mind, not barred from contracting under any law for the time being in force, and that all information you submit is true. Corporates must act through an authorised signatory.

3. Marketplace role. Innovexsis acts as (a) an intermediary under section 79 of the IT Act for listings, and (b) an authorised agent for transacting Users where they explicitly engage us under Clause 4. Innovexsis is not the manufacturer, owner or final transferor of any listed asset unless expressly stated.

4. Authorised agency mandate. By accepting these Terms each User irrevocably appoints Innovexsis Consulting as its authorised representative and limited agent for the listed asset(s) and for offers exchanged through the Platform, with power to: (i) negotiate price, terms and timelines on the User's behalf; (ii) offer, accept and counter discounts within a band of up to 25% off the asking price for sellers, and up to 25% above the listed bid for buyers, unless the User sets a different limit in writing in their dashboard; (iii) sign customary sale, transfer, escrow and assignment instruments on the User's behalf to give effect to a closed deal; (iv) collect amounts into Innovexsis-controlled escrow and disburse net proceeds; and (v) issue invoices and receipts for the principal. This mandate is coupled with interest, remains in force for the duration of the listing plus 90 days after closure, and may be revoked by the User in writing only for unsold listings.

5. Commission & consulting fees. In consideration of services under Clause 4, Innovexsis is entitled to retain (a) a platform commission of 18% of the seller's realised price (or any custom rate agreed in writing), (b) a 2% verification fee, (c) a 3% escrow / banker's fee, (d) the actual payment-gateway charge, and (e) GST on all fees at the rate notified under the CGST Act, 2017. Fees are non-refundable once a deal is marked Paid. The full fee stack is shown to both parties at checkout — there are no hidden charges.

6. Listing & verification. Sellers must complete one of the prescribed ownership-verification methods (DNS TXT, OAuth, bio-token, license + invoice, vendor receipt + email forward) before a listing becomes public. Innovexsis may refuse, edit, suspend or delist any submission at its sole discretion. Submitting forged proof is fraud and will be reported under sections 463-471 IPC.

7. Buyer obligations. Buyers must complete KYC where required, sign the Mutual NDA before viewing confidential listing details, and complete payment within 7 days of accepted offer. Buy-It-Now and Best-Offer prices are binding on acceptance.

8. Escrow & transfer. All payments are held in escrow with our banking partner. Funds are released to the seller only after buyer confirms receipt of working access (admin transfer, DNS migration, repo transfer, license re-issuance, follower-handle transfer, etc.) or after a 7-day silent-acceptance window, whichever is earlier.

9. Prohibited assets. You shall not list: (i) anything you do not own or are not legally entitled to transfer; (ii) trademarks, copyrighted works, software or domains that infringe third-party rights; (iii) bot-driven, fake-follower, click-farm or otherwise inauthentic audiences; (iv) gambling, adult, narcotic, weapons or other contraband businesses; (v) data sets containing personal information collected without lawful consent under the DPDP Act, 2023.

10. Intellectual property. The Platform, brand, code, content and compilations are the IP of Innovexsis. Listing content remains owned by the User who grants Innovexsis a worldwide, royalty-free licence to host, display, translate and promote it for the duration of the listing.

11. Disclaimers. The Platform is provided "as is". Innovexsis makes no warranty regarding (a) the accuracy of seller-supplied metrics beyond the verifications it actually performs, (b) the future revenue, traffic or follower growth of any asset, or (c) uninterrupted availability of the Platform.

12. Limitation of liability. To the maximum extent permitted by law, the aggregate liability of Innovexsis to any User for any cause shall not exceed the fees actually retained by Innovexsis on the specific transaction giving rise to the claim. We are not liable for indirect, incidental, special, punitive or consequential damages.

13. Indemnity. You will indemnify and hold harmless Innovexsis, its directors, employees and partners from any claim, loss or demand arising out of (a) your breach of these Terms or applicable law, (b) any IP infringement by your listing, or (c) misrepresentation about an asset.

14. Suspension & termination. We may suspend or terminate your account for breach, suspected fraud, regulator request or risk-management reasons, with or without notice. You may close your account at any time for inactive listings.

15. Grievance officer. Per Rule 3(2) of the IT (Intermediary) Rules, 2021 and Rule 5(3) of the Consumer Protection (E-Commerce) Rules, 2020, complaints may be sent to grievance@pahlastep.com. We will acknowledge within 24 hours and resolve within 15 days.

16. Governing law & dispute resolution. These Terms are governed by Indian law. All disputes shall first be referred to good-faith negotiation; failing resolution within 30 days, disputes shall be settled by sole-arbitrator arbitration under the Arbitration & Conciliation Act, 1996, seated in Bengaluru, in English. Subject to arbitration, courts at Bengaluru shall have exclusive jurisdiction.

17. Changes. We may update these Terms from time to time. Material changes will be notified in-app or by email at least 7 days in advance. Continued use constitutes acceptance.

By ticking "I accept the Terms & Conditions and the Mutual NDA" at signup, you confirm you have read, understood and agreed to the foregoing in their entirety, including the agency mandate in Clause 4 and the fee structure in Clause 5.